Frequently Asked Questions
I submitted the questionnaire, what happens next?
We thank you so much for your interest in Charcu! Whether you submit an inquiry via web or direct email, you can expect an initial answer to your inquiry via email to set up a time for a phone consultation to answer any questions and go over details within 3 business days. A quick phone call allows us to get to know you and get a better understanding of your vision for you event so we can personalize your quote!
When am I considered booked?
The quote you receive after our phone consultation will be valid for 5 business days. At that time, a 50% non-refundable deposit is required in order to secure your date. The remaining balance must be paid in full 30 days prior to your event. If your booking is made less than 30 days prior to your event, the full balance will be due up front. Tray orders must be paid in full at the time of booking.
What is included in my booking?
All bookings include an initial phone consultation, sourcing of high-quality local produce, food preparation, custom table design and setup! Should you order a Tray, it's yours to keep!
What if I need to cancel, do you offer refunds?
We’re sorry, but at this time we do not offer refunds - but we are more than willing to get creative to repurpose your deposit should you need to cancel or postpone your event for any reason! If you have any concerns in regards to this, please just give us a call - we were able to work with all of our booked clients during Covid to either postpone or re-purpose their events/deposits so that nothing was lost on either end, and will always work with our clients. We do kindly ask that any cancellation is made via email as soon as possible.
The Tablescape Boards are beautiful! Do I get to keep them?
Unfortunately, no. All boards, decorative bowls, cheese knives, serving-ware, vases, props, and greenery used for Tablescapes are on loan, and are to be washed and returned to Charcu at an agreed upon date and time.
Trays - do I get to keep the one I choose? Can I get it refilled later?
You do! Our Tray stock is constantly changing because we are always finding new gorgeous Trays to offer, and once they are purchased we replace them with something new. We always have a document showcasing our current stock and pricing - so feel free to reach out and we can easily share that with you. Another bonus about our Trays...once you purchase yours, just let us know when you'd like it refilled and you'll receive our discounted refill price!
Will my Tablescape look exactly like the ones pictured?
Every event is unique in both setup and products, so no two Tablescapes will look the same. Please note that as all food used is fresh and hand picked right before each event, so selections may vary based on availability of products and seasons. We would love to know if you find something within our lookbook that inspires you!
Once we book with you, what do we need to provide?
We do require a flat, stable surface in which to build our Tablescape. At this time we do not provide a table. Generally a minimum of 6 feet is required to hold our 6 foot board, and a 7-8 foot minimum would be needed for multi-dimensional displays in order to build. If you are trying to work within a space restriction, don’t let that deter you - just let us know and we’ll get creative! Our boards come in all shapes and sizes, so we can always modify to fit any space!
In order to best preserve the freshness of the ingredients on the boards, we ask that the surface be provided in a cool area away from direct sunlight, if possible (an air conditioned environment is preferred).
How long do you need to set up?
We require anywhere from 1-4 hours on site prior to the event starting to build the Tablescape depending on the size. If this much lead time is not possible, just let us know, and we can get creative on that end as well!
When you say each set up is enough food for 20+ people, what does that mean?
A number of factors come into play when determining how many people each Tablescape will feed. If presented as a meal, our Tablescapes are great for approximately 20-25 people. If presented as an appetizer prior to a meal, that same Tablescape can serve approximately 40-50+ people. If you’re looking for something larger, we can always add on, however it is difficult for us to provide a Tablescape for less than 20 people. When you us a little more about your event during our initial phone consultation we’ll be happy to give you an idea of what that means for you!
Do you offer anything other than a traditional mid-day/evening spread?
Yes! The boards are fully customizable. Have a specific cheese you love? That's no problem! Looking to have an event earlier in the day? We can do amazing brunch boards, and even have a small menu of artisan sandwiches that are great additions to any display! Just ask and we can elaborate!
A lot of venues don’t offer kitchen space, is this something you can work with?
Absolutely! Freshness is key to us, so any prep work that needs to be done is done the day of each event, prior to our arrival. Once we’re on site, all we have to do is assemble and create. We're completely portable, so no kitchen is necessary!
Are you able to cater to special dietary requirements and/or allergy restrictions?
We can definitely work with you for any dietary preferences as long as we know well in advance! We take great care while building our display to not cross contaminate items used during setup, but note as the nature of the display, foods do touch one another. Should you like something specific separated, just ask! Once your guests do start to enjoy the spread, cross-contamination cannot be guaranteed. None of our products are prepared in an allergen-free environment.
What about plates, napkins, and cutlery?
We do not provide plates or napkins, and generally we try to put out a spread that requires no cutlery - however plates and napkins can absolutely be added-on, and are always included in our quotes within the "Optional Add-on Items" section. We offer a great option for an eco-friendly disposables, so feel free to inquire about them!
Do you stay to clean up at the end of an event?
Once our setup is complete, we leave you and your guests to enjoy your spread. We are always available to stay on site to replenish your board throughout the event to ensure it looks amazing for hours, and an hourly rate will apply to this service. Please note that take-down/clean-up is NOT the responsibility of Charcu (except when otherwise noted per quote), but we can return on site after the event to do so for an additional fee if requested.
You said you work with fresh florals and greenery, can those be customized?
Absolutely! A selection of fresh florals and greenery is included in each display. We are happy to work with you and/or your florist if you have specific colors or flowers you’d like to see. If you’re looking to truly take your Tablescape to the next level, adding a large floral installation truly enhances the WOW factor as work of art!
Are you willing to travel?
Definitely! Just let us know when and where you’d like us to come, and based on availability and distance we will let you know what the additional travel expenses will be.
Are you insured? How about Covid safety?
Yes, we are fully insured and are Food Safety Certified. We are taking all extra precautions necessary to ensure we are cleaning and sanitizing our boards and other reusable items fully before each use, and have completed all ServSafe Covid-19 Food Safety Classes offered in addition to our traditional Food Safety Certification to ensure we are doing everything we can to help decrease the risk for our customers, including being gloved and masked at all times while handling and preparing our fare.
Pictures are a must - will you use photos from our event on social media and your website?
Yes! *Unless specifically requested not to.
If you've taken any photos from an event you've attended please tag us and share! @charcucatery_us